Last Updated: 10-09-2025
Welcome to Gifts by Truffel (operated under Twinning Treats). By using our website and services, you agree to the following terms and conditions. Please read them carefully before making an enquiry or purchase.
1. General
- These Terms & Conditions apply to all users of our website and services.
- By accessing or using our website, you agree to comply with these terms.
- Gifts by Truffel reserves the right to update or modify these terms at any time without prior notice.
2. Products & Services
- Our products are intended for bulk gifting, hampers, and related items.
- Product descriptions and images on the website are for representation purposes; actual products may vary slightly.
- Prices mentioned are indicative and may vary depending on customization, packaging, or bulk orders.
3. Orders & Payments
- We currently do not support direct online purchases. All enquiries will be redirected to our contact page for confirmation.
- Once confirmed, details regarding pricing, payment method, and delivery will be shared with the customer.
- Full payment or advance (as mutually agreed) must be made before order processing.
4. Delivery & Shipping
- Delivery timelines depend on product availability, customization, and location.
- We are not responsible for delays caused by courier partners, transport strikes, or unforeseen circumstances.
- Delivery charges (if any) will be communicated before final order confirmation.
5. Returns & Refunds
- Since most of our products are customized or perishable (like hampers with food items), returns are not accepted.
- Refunds or replacements are only applicable if products are damaged or defective at the time of delivery, subject to verification.
6. Intellectual Property
- All content, images, and materials on the website belong to Twinning Treats / Gifts by Truffel and cannot be copied, reused, or distributed without prior permission.
7. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising out of the use of our website or products.
- Our liability, if any, will be limited to the value of the order placed.
8. Governing Law
- These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
- Any disputes will be subject to the jurisdiction of courts in Delhi, India.
9. Contact Us
For questions regarding these Terms & Conditions, please contact:
Twinning Treats
Block ED, Tagore Garden, West Delhi – 110027
📞 +91 8826731505
📧 hello.truffel@gmail.com